1. How does Anyoli work?
We invite you to access the page https://www.anyoli.ro/cum-functioneaza to learn all the details about how the magic of our jewelry works and how we combined technology with art.
2. What guarantee does Anyoli jewelry have?
The warranty granted to both the jewelry and the technology inside it is 2 years.
Like any other electronic device, it has a lifespan, but we recommend that you wear it with care to extend its lifespan. Avoid exposing the jewelry to the sun for a long time, also it should not be hit or broken, it should not have contact with water and you should not try to remove the stone to use it in another piece of jewelry.
If the internal system malfunctions during the warranty period, we can help you repair or replace the jewelry, and if the jewelry malfunctions after the warranty period has ended, we can help you repair or replace it for a fee.
3. Are only the pendants implemented with this technology?
The entire Anyoli collection is innovative. Thus, all our products have implemented this technology, so that you can spread pure emotion and love with their help.
4. What is the maximum size that the video inside the jewelry can be?
The maximum video size is 50MB, but if you would like a larger video, please leave us a message and we will help you.
5. If I purchase multiple pieces of jewelry, will they all have the same video or can I customize each one?
Each piece of jewelry, whether we are talking about different pieces of jewelry or the same kind, can be personalized differently.
6. Is there a jewelry range for children as well?
Children are emotions in a child's body. We have a special range of products for them.
7. Is there a chance that the jewelry system will be damaged upon contact with water?
The technology inside the jewelry is waterproof, but we do not recommend wearing them in contact with water due to corrosive substances that can damage the jewelry.
We recommend:
- Do not wear jewelry during household activities.
- Do not wear jewelry during physical activities/massage.
- Avoid contact with chemicals, as they may erode the metal.
- The precious metal can lose its shine over time if it comes into frequent contact with agents such as perfume, salt water, skin creams, hairspray, chlorine or sulfur.
- Depending on the degree of use, we recommend that your jewelry be examined and cleaned by a jeweler at least once a year.
8. How do I know that my order has been received?
Once we have received your order, you will automatically receive a confirmation email. You will be kept informed of the status of your order at all times.
9. Can I cancel the order?
We accept without any hindrance the cancellation of the order until it has been processed by our team, and the order status appears in your account as "In processing". Once the order is in processing, cancellation is no longer possible, but you can return the product after you receive it. For the return conditions, please access the page https://www.anyoli.ro/conditii-de-schimb-si-retururi .
10. Can I combine the VIP discount with the Sale discount?
Unfortunately, our discount policy is NOT cumulative. You can benefit from either the VIP discount or the discount offered within the discount campaigns.
11. What types of precious metals are used for Anyoli jewelry?
- 9-18K yellow gold
- Black gold 9-18K
- 9-18K pink gold
- 9-18K white gold
- Silver 925
12. What are the criteria that help me choose the right stone for my personality?
Free yourself and the stone will choose you. Also, each product has a personalized description detailing the specific properties of each one.
13. Are there differences between the images of the jewelry and how it looks in reality?
Yes, there may be differences between what is shown on the website and the actual jewelry. Small differences may occur, as these are 100% natural products.
14. Are the stones identical in color and texture?
Being 100% natural products, color and texture may vary.
15. Can I order products without printing?
Yes, but the idea pursued by Anyoli is to remain in people's memory and to give life to jewelry.
16. Can a new product be made to order?
It is possible to make a new product to order, but the minimum order must be 10 pieces. To set up a meeting with the designer, we invite you to write to us at the e-mail address info@anyoli.ro .
17. Do Anyoli products irradiate?
We invite you to read the article dedicated to this topic on our blog by accessing the link https://www.anyoli.ro/blog/tehnologia-nfc-in-cateva-cuvinte-sau-forta-unei-atingeri-cu-telefonul
